Refund and Cancellation Policy
At The Dominating Fragrances, customer satisfaction is our priority. Please read the following policies to understand our process for cancellations, exchanges, and handling damaged items.
Cancellation Policy
- To cancel an order, contact us on +91 9545660603 or email us at info@thedominating.com.
- Cancellations must be requested before the order is dispatched. Once shipped, orders cannot be canceled.
Exchange Policy
Eligibility for Exchange
- We offer a 3-Day Exchange Policy for damaged or broken items.
- Exchanges will only be accepted if:
- The item is damaged.
- The bottle is broken.
Steps to Initiate an Exchange
- Contact us on +91 9545660603 or email us at info@thedominating.com within 3 days of receiving your item.
- Share clear pictures of the damaged or defective product.
- Once approved, send the product to the address provided by our team.
Conditions for Exchange
- The item must be in its original condition, unused, with tags, and in its original packaging.
- Proof of purchase (receipt) is required.
- Shipping charges for the exchange process are Rs. 80, to be paid by the buyer.
- Items sent without prior approval will not be accepted.
Damaged or Wrong Items
If you receive a damaged, defective, or incorrect item, contact us within 24 hours of delivery at +91 9979348496 with pictures. We will promptly assist you.
Important Notes
- Perfumes are non-returnable due to personal preferences. Please ensure you are familiar with the scent before ordering.
- In cases of dissatisfaction, we respect individual preferences and offer an exchange at no extra cost beyond shipping fees.
Contact Us
For any questions or to initiate a cancellation or exchange:
- Phone: +91 9545660603 / +91 9979348496
- Email: info@thedominating.com
- Return Address: Address will provided via WhatsApp
Thank you for choosing The Dominating Fragrances. We value your trust and strive to provide you with the best experience possible.